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Accessibility Policy Statement

In compliance with the Accessibility for Ontarians with Disabilities Act (AODA, 2005) Customer Service Standard, our policies, practices and procedures governing the provision of programs and services to persons with disabilities are available on request.


Feedback about the delivery of services to persons with disabilities is welcomed, as it may identify areas that require change and assist in continuous service improvement. Such feedback may be offered by telephone, in writing, or by email.

Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before an action is taken. A representative will respond within 21 business days.

Feedback may be provided to:

CreateIT Now at Southlake
Southlake Regional Health Centre
596 Davis Drive
Southlake Village, 5th Floor
Newmarket, Ontario L3Y 2P9

Telephone: (905) 895-4521 x2763
Email: jkerr@southlakeregional.org

Accessible Formats and Communications Supports

If a person with a disability needs an accessible format, or help to communicate with us, we will work with the person to provide the format or support that will meet their needs — at no additional cost to them.

If we are not able to meet the person’s particular requirement in a reasonable timeframe, we will inform them and will work with them to determine an alternate method or will provide a summary of the information.